The combination of travel services offered to you constitutes a package travel arrangement within the meaning of Directive (EU) 2015/2302.

Therefore you can exercise all EU rights that apply to package travel. Van der Valk Freizeit und Touristik GmbH assumes full responsibility for the proper performance of the entire package travel.

In addition, van der Valk Freizeit und Touristik GmbH has the legally required protection for the refund of your payments and, if transport is included in the package tour, to ensure your return transport in the event of his/her insolvency.

Main rights under Directive (EU) 2015/ 2302

• Travelers receive all essential information about the package tour before the conclusion of the package travel contract.

• At least one operator is always liable for the proper provision of all travel services included in the contract.

• Travelers receive an emergency telephone number or details of a contact point through which they can contact the tour operator or travel agency.

• The travelers can transfer the package holiday – within a reasonable period and, in some cases, at additional cost – to another person.

• The price of the package tour may only be increased if certain costs (for example fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package tour. If the price increase exceeds 8% of the package tour price, the traveler may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveler has the right to a price reduction if the corresponding costs decrease.

• The travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential components of the package tour, with the exception of the price, is significantly changed When the entrepreneur responsible for the package tour cancels the package tour before the start of the package tour, the travelers are entitled to a refund of costs and, in some cases, to compensation.

• Travelers can, upon the occurrence of extraordinary circumstances before the start of the package holiday, withdraw from the contract without payment of a cancellation fee, for example if there are serious security problems at the destination that are likely to affect the package holiday.

• In addition, the travellers may withdraw from the contract at any time before the start of the package tour upon payment of a reasonable and justifiable cancellation fee.

• If, after the start of the package tour, essential components of the package tour cannot be carried out in accordance with the agreement, the traveller must be offered appropriate alternative arrangements at no extra cost. The traveller may withdraw from the contract without payment of a cancellation fee (in the Federal Republic of Germany this right is called “termination”) if services are not provided in accordance with the contract and this has significant effects on the provision of the contractual package tour services and the tour operator fails to remedy the situation.

• The traveler is entitled to a price reduction and/or compensation if the travel services are not provided or are not provided properly.

• The tour operator provides the traveler with assistance when he is in difficulty.

• In the event of the insolvency of van der Valk Freizeit und Touristik GmbH, payments will be refunded. If the insolvency of van der Valk Freizeit und Touristik GmbH occurs after the start of the package tour and carriage is part of the package tour, the return transportation of the travellers will be guaranteed. Van der Valk Freizeit und Touristik GmbH has taken out insolvency protection with R+V Allgemeine Versicherung. Travellers can contact R+V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden, +49 611 533-5859, if services are denied to them due to the insolvency of van der Valk Freizeit und Touristik GmbH.

Directive (EU) 2015/2302 as transposed into national lawwww.umsetzung-richtlinie-eu2015-2302.de